The short version:
We only collect what the app needs to work. We never sell your data. We never share it with advertisers. Your family data stays private to your family.
1. Who We Are
Nest ("we", "our", "the app") is a family coordination app designed to help families — especially those with neurodivergent or special needs members — organise daily routines, calendars, care updates and AI-generated daily summaries.
Contact: privacy@nestcare.me
2. What Information We Collect
Account information
- Email address (for login and communication)
- Name (display name you set)
- Optional profile details you choose to add: city, country, phone, date of birth, avatar
Family data you create in the app
- Family member profiles (including children you add)
- Daily routines, tasks and completion status
- Care updates, notes, photos, videos and voice recordings you submit
- Calendar events you sync (Apple, Google, Outlook) or enter manually
Email monitoring (optional feature)
- If you connect Gmail or Outlook, we read email subject and body text only from senders/domains you've approved
- Attachments are never sent to our servers or to AI
- You control which senders and domains are monitored — you can disconnect at any time
Device and usage
- App version, operating system, device type (for crash reports and compatibility)
- We do not track your location unless you explicitly grant the app permission
3. How We Use Your Information
- To provide the service: storing your routines, showing your calendar, generating your daily summary
- AI summaries: we send email subjects/bodies and calendar event text to Anthropic's Claude AI to generate your daily summary. Anthropic does not train on this data.
- Account communication: password resets, critical service updates
- Improving the app: anonymous crash reports and error logs to fix bugs
4. What We Never Do
- We do not sell your data. Ever.
- We do not share your data with advertisers.
- We do not use your family's content to train our AI models.
- We do not share your data with other families or users.
- We do not track you across other apps or websites.
5. Who Can See Your Data
Only you and the family members you invite. Each family member's access level (edit / view / none, per child) is controlled by the family manager.
Our staff can only access your data if you explicitly request technical support, and only to solve that specific issue.
6. Third-Party Services We Use
- Supabase — secure cloud database (encrypted at rest, SSL in transit)
- Anthropic Claude — AI for generating daily summaries (does not train on your data)
- Google & Microsoft — only when you connect Gmail/Outlook for email monitoring
- Apple TestFlight / App Store — app distribution
7. Children's Privacy
Nest is designed for families to manage children's routines and care, but children do not create accounts. Parents/guardians create and manage child profiles on behalf of their children.
If a child under 13 wants to use Child Mode (a simplified task view), the parent sets it up with a PIN. No personal information is collected from the child directly.
We comply with COPPA (Children's Online Privacy Protection Act).
8. Your Rights
- Access: export all your data at any time from the app
- Correct: edit any information in your profile or family settings
- Delete: delete your account and all associated data (email us at privacy@nestcare.me)
- Disconnect integrations: remove Gmail, Outlook or calendar connections at any time from the app
9. Data Retention
We keep your data as long as your account is active. If you delete your account, all your data is permanently deleted within 30 days.
Email content analysed for summaries is not stored long-term — only the generated summary text is retained.
10. Security
All data is encrypted in transit (HTTPS/TLS) and at rest. Passwords are hashed. We use row-level security to ensure users can only access their own family's data.
That said, no system is 100% secure. If we ever become aware of a breach affecting your data, we will notify you within 72 hours.
11. Changes to This Policy
If we make material changes, we'll notify you via email and in-app before they take effect. The date below shows when this policy was last updated.
12. Contact Us
Questions? Concerns? Email us at privacy@nestcare.me.
Last updated: 23 April 2026